General
🖤 What products or services does RCS provide?
- Taobao agent or Taobao purchasing
- Cosplay wigs, costumes & shoes
- Custom commissioning - cosplay wigs, costumes & shoes
- Cosplay accessories and contact lenses
- Japanese Lolita/Harajuku/Gothic wigs
- Bras and prosthetics for crossdressing
🖤 Where is RCS located at?
RCS is an online-based shop in Malaysia and we do not have a physical outlet. We ship mainly to Malaysia and Singapore, but we do ship internationally as well. Ready stock items listed in our Shopee account and all contact lenses can only be purchased by local Malaysians.
🖤 Is RCS a reliable and trusted seller?
We're a small personal online shop that has been around since 2013! Click on the 'Customer Feedback' albums on the right tab for our customer's reviews!
🖤 Does RCS attend conventions and events?
Yes we do! We have attended quite a few over the years, and we're looking forward to booth again in the future. You may email - rubynocos@gmail.com for booth or event invites.
Purchase
🖤 What is 'First Choice' and 'Second Choice'?
In simple terms, 'First Choice' is for a higher budget, while 'Second Choice' is for lower budget. And with the difference in price, comes the difference in quality, originality and workmanship.
🖤 How do I check for the sizes?
We will normally attach a size chart in the description, but if we didn't, please send a message to our customer service and we'll assist from there.
🖤 How do I place an order?
Please send us a message on Facebook or Instagram with your orders and inquiries! We'll let you know if the items you're intending to purchase are available and then we'll proceed from there!
🖤 What payment methods are available?
We accept bank transfers for local customers, and Paypal/TransferWise for international customers. Additional fees will be charged for international customers depending on which platform you choose to pay with, typically Paypal will charge more.
🖤 How does the ordering process go?
Customers will need to pay in full before the order will be confirmed unless stated otherwise. Customers can choose to pay once - for the items in the order, and the second time - for the shipping fee, we can also estimate the shipping for you if it's too much trouble for you to pay twice. After payment, RCS will need your recipient details - which is your full name, address and phone number for the shipping.
🖤 Can you teach me how to take my measurements?
Sure thing! Please refer to the photos below for body measurements and foot measurements -
Please also note that we'll need your measurements in cm!
Shipping
🖤 How long does it take for my order to arrive?
It will depend on the type of order you've submitted. For normal items, it should arrive within 7 working days to our warehouse in China, and then the rest depends on the shipping option you chose. Generally, air freights are more expensive but are faster, and ocean freights are less expensive but takes longer.
Ready stock items will arrive within 1-3 working days to your doorstep. Whereas for commissions and pre-orders, it may take weeks or even months.
🖤 How much will shipping cost?
Shipping rates will vary from time to time. If you're an international customer, it is advisable to have a separate budget for the shipping fee itself as international shipping fees are very expensive. We won't be able to provide international customers with an estimated shipping because we will need to receive the items at our warehouse, pack it up and measure the box size before we can provide the accurate amount.
Check RCS' shipping rates here - https://drive.google.com/drive/folders/11K5bMEYQKcGENXSEk2rtmEZNtlWiHIXD?usp=sharing
We will constantly update our Drive with our latest shipping rates. Please also read the disclaimer for more information.
🖤 How will the shipping fee be calculated?
If you're a Malaysian/Singaporean customer -
If you're shipping via air freight (or by plane), your items will mainly be calculated by weight as long as it fits into a courier bag. If there are too many items or if your order is too bulky, we will pack it up using a box instead, which then will be calculated via volumetric weight. If you are shipping via ocean freight (by ship), your package will be calculated via volumetric weight. Repacking will also have an additional charge.
If you're an international customer -
We will be using DHL/FedEx/UPS/TNT and the other large courier companies who ship worldwide. All of them normally calculates via volumetric weight.
🖤 What is volumetric calculation?
Volumetric calculation is basically the Height x Width x Length divide by 5000 = Volumetric Weight.
DHL's Calculator - https://www.dhl.com.hk/en/tools/volumetric_weight_express.html
After-Sales
🖤 I've received my parcel! Thank you so much! What social media accounts do I tag you in?
Please tag us @Ruby's Cosplay Shop (Facebook), and @rubynocos (Instagram)! We really love seeing your cosplays, and it motivates us to continue giving our best, so please don't hesitate!
🖤 What do I do if something is missing? Or if something is left out from the order?
If you are ordering from Taobao, please let us know what you're missing and we'll help you contact the respective sellers for an explanation. If it happens to be a mistake cause from their side, the seller will be able to send it to us again, but the shipping from our warehouse to your location must be bared by the customer themselves.
If you are ordering from us, we will double check and then let you know if it's our mistake. If it is, we will resend the items to you.
🖤 Something is broken when it came in the mail, what do I do?
Unfortunately RCS will not be responsible for any shipping delays, damages or loss caused by the courier service. When receiving a package and you notice openings or holes in the box, make sure you question the delivery man immediately! Do not sign for the package and opt for action immediately with the respective courier service's hotline.
Thank you for trusting RCS!
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